Refund and Return Policy
VENTURLEY LIMITED
This Refund and Return Policy (“Policy”) applies to all purchases made through our website operated by VENTURLEY LIMITED, a company registered in the United Kingdom under Company Number [Insert Company Number], with its registered office at [Insert UK Address], and fulfillment operations across the European Union.
1. Right of Withdrawal (EU Consumers)
In accordance with the EU Consumer Rights Directive (Directive 2011/83/EU), you have the right to withdraw from your purchase and return the goods within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day you, or a third party indicated by you (other than the carrier), received the goods.
To exercise the right of withdrawal, you must inform us by a clear written statement via email or post:
VENTURLEY LIMITED
Email: info@venturleyltd.com
You may use the EU standard withdrawal form, but it is not mandatory.
2. Effects of Withdrawal
If you withdraw from the contract, we shall reimburse all payments received from you, including the costs of standard delivery (if applicable), without undue delay and no later than 14 days from the day we receive the returned goods.
Reimbursement will be made using the same payment method used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the refund.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
3. Return Conditions
Goods must be returned:
- Unused and in the same condition that you received them;
- In the original packaging (where applicable);
- With all original tags and safety seals intact.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Returns should be shipped to:
VENTURLEY LIMITED – Returns Department
Please use the same fulfillment partner and warehouse address as provided in the delivery note.
The cost of return shipping is your responsibility, unless the product is defective or sent in error.
4. Non-Returnable Items
The following items are not eligible for return:
- Products that have been opened or used (for hygiene and safety reasons);
- Perishable goods (including supplements with short expiry dates);
- Items made to your specifications or clearly personalized;
- Gift cards and promotional vouchers.
5. Defective or Incorrect Products
If you have received a defective or incorrect product, please notify us within 7 days of delivery at [Insert Email]. We may require photographic evidence of the defect or damage.
Upon verification, we will offer you a replacement, refund, or store credit, and cover any reasonable shipping costs for the return of the item.
6. Refund Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days.
7. Late or Missing Refunds
If you haven’t received a refund after the stated period:
- Check your bank account again;
- Contact your credit card company or payment provider;
- If the issue persists, contact us at info@venturleyltd.com.
8. Contact Information
If you have any questions about our refund and return policy, please contact us:
info@venturleyltd.com
